Dextors, Basingstoke – friggin awful service and food

We decided that this afternoon we would use a 50% off voucher for the Dextor’s chain by visiting the Basingstoke branch which we were passing by.  We chose the Jalepeno burger and the blue cheese burger, when they arrived the burger had been cremated and the bap was apparently stale.  Not a great start!

Friendly waiting staff quickly took the offending items away and raised it with the on-duty manager, unbelievably the manager did not come over to speak with us.  Rather he instructed the waitress to offer us new burgers which we accepted.

25 minutes later the new burgers arrived, they were hot not whilst the previous ones were lukewarm but the burgers were still cremated.  By this time we were parched and completely reluctant to pay for additional drinks.  Quickly paid and left.

This is twice in three visits that this particular chain has provided sub-standard food and service, this is not to knock the waiting staff who remained friendly throughout.  Rather poor customer management skills in those that need it and off course poor food.  Blue cheese burger should be some thin slices of actual blue cheese not some squirt from a tube shit!

Do not waste your money with this place.